Preamble
  • These terms and conditions of sale (hereinafter the “Terms and Conditions”) shall govern the online sales of the products that are published on the website belaflorwear.com (hereinafter, the “Website”), by Puravida Srl, an Italian company with tu
  • gistered offices in Parma, Via Nicolodi 6– 43126 (Italy), VAT number 02770020341, (hereinafter “the Seller”) to the users of the Website (hereinafter “Customer” or “Customers”).
  • These Terms and Conditions shall also apply to the sales made by the Seller by means of other online trading platforms operated by third parties.
  • Clients are expressly prohibited to resale the products or make any other commercial or professional use of them.
  • The Seller reserves the right, at any time, to amend the Terms and Conditions, without giving notice. The changes will be effective when published on the Website.
Purchase order and conclusion of the agreement
  • The publication of the products on the Website shall be qualified as an invitation to the Customer to mmulate a proposal in order to form a purchase agreement. Therefore, the order sent by the Customer shall be qualified as a proposal that the Seller reserves the right to accept or reject, in its sole discretion.
  • The Seller, within the e-commerce section of the Website, shall provide a catalog of products, with their descriptions, prices and images, that the Customers can select to purchase, choosing their quantity. The selected products are automatically entered in the “Shopping Cart” of the Website, where the Customer can go ahead with the purchase. In the Shopping Cart can be contained one or more products, also different.
  • The Customer, after checking the right content of the cart and the total price, after reading and accepting the Terms and Conditions, and inserting his data, shall confirm his order, following the instructions on the webpage. The order confirmation is also an evidence of acceptance of the Terms and Conditions by the Customer.
  • The sale agreement between the Seller and the Customer shall be considered concluded and effective when the Customer receive a communication sent by the Seller by e-mail to the address that the Customer provided during the purchase order procedure. This communication contains Customer’s data, content, date and time of the purchase order and the “Order Number” assigned to him and to which the Customer shall report in subsequent communications with the Seller together with the relevant tax wncument and the hyperlink to the Terms and Conditions accepted in force at the time when the order has been completed, that the Customer is required to download and save in his computer or other media.
  • The purchase order status can be checked at any time by the Customer, in accordance with the provisions of article 3 below.
  • Cancellations and changes to the purchase order by the Customer can be made in accordance with article 3 of the Terms and Conditions.
Filing, access and amendments to the agreement
  • The sale agreement is digitally filed in the Seller’s server and the Customer can have access to the same at any time, inserting in the Website “Customer section” the purchase “Order Number” assigned as provided by previous article 2.4.
  • The purchase order can be canceled or amended by the Customer, accessing the Website “Customer section” and following the instructions, at any time until the state of the order is showed as “in spedizione” (“shipment in progress”) in the Website section which is accessible as provided by previous article 3.1. After such term, the Customer will have the only right to withdraw from the agreement, as provided by the following article 8 of these Terms and Conditions.
Availability of products
  • The Customer may check the availability of the Products offered by the Seller at any time on the Website and in the section “Basket”. Due to possible purchase orders by more customers at the same time, the Customer acknowledges that some ordered products may become unavailable.
  • In case the performance of the sale agreement becomes impossible for the Seller due to an unavailability of the products, even temporary, the Seller, within 30 days from the day following the receipt of the purchase order, shall give notice to the Customer by e-mail at the e-mail address provided by the Customer with the purchase order, specifying whether and when the products will be available. In case the notice provided by the following article 4.3 is not received, the Seller shall cancel the order and reimburse the Customer of the price paid for the products, if any, using the cancellation procedure which varies depending on the chosen payment method. It being understood that the Customer waives the right to any damages restoration.
  • Upon receipt of the notice provided by previous article 4.2, the Customer has the right to amend his purchase order with different and available products or alternatively, in case of temporary unavailability of products, the Customer may confirm the purchase order, accepting that the Seller will perform the agreement when the products will be available again, even beyond the 30 days term, giving written notice to the Seller. In these cases, the order will not be canceled and the Seller shall not proceed with the reimbursement provided by article 4.2 but shall perform such different service.
Shipping policy
  • The Seller undertakes to deliver the products within 10-15 business days (no later than 30 days) starting from the day after the purchase order has been confirmed by the Customer, according to art. 2.2.
  • The products shall be delivered by courier to the Customer to the address provided during the purchase order procedure, where the Customer shall specify also the delivering address, if different to the one he resides.
  • Delivery costs are charged to the Customer and are included in the final price as results in the Shopping Cart when the purchase order is confirmed.
Damages

When delivered, the Customer shall control the products to determine whether they correspond to the purchased items and they are not damaged. Otherwise, the Customer shall accept the delivery and indicate on the accompanying document a “Reserve to control” and the reasons why and promptly report it to the Seller to enable him to organize the repair or replacement of products, upon proper verification of the damages.

Prices and methods of payment
  • The prices of the products offered on the Website are indicated in Euro and are inclusive of VAT.
  • The total price of the purchase order in the section “Basket” of the Website is inclusive of the delivering costs which are borne by the Customer.
  • The price of the products shall be charged to the Customer at the moment of the order confirmation, together with the additional costs, if any, related to the chosen method of payment.
  • The Seller reserves the right to vary the prices of the products offered on the Website at any time, without advance notice.
  • The Seller accepts the payment of the products by means of credit cards and the other methods of payment which are specified on the Website during the purchase procedure.
  • In case of purchase order containing unavailable products, the only price that will be charged to the Customer is the one related to the available products, being applicable the procedure indicated in article 4 for the unavailable products.
  • The Seller acknowledges that all the data related to the credit cards and the other methods of payment are not saved in any database under its control and, therefore, the Seller shall not be liable for any fraudulent or illegal use of the same data by third parties.
  • The reimbursement are performed by the Seller with the procedure of cancelation of the sum charged to the Customer, which varies depending on the chosen method of payment.
Right of withdrawal
  • The Customer shall have the right to withdraw from the purchase order, without giving any reason and without incurring any penalty costs, giving written notice to the Seller by means of registered letter, to the address of its offices in Parma, via Nicolodi 6 – 43126 (Italia), within 10 days from the date of delivery of the Products to the Customer. Such notice may be given within the same term also by means of e-mail, fax, telex and telegram, provided that it is confirmed by a registered letter sent to the Seller within the following 48 hours from the first one.
  • Upon receipt of said letter, the Seller and the Customer are reciprocally free from their obligations, excepted the provisions of the following articles 8.3 and 8.4 and the other legal obligations.
  • In case of withdrawal, the Customer shall return the products, following the procedure provided by the following article 9, and shall reimburse to the Seller the costs directly connected with the return of the products.
  • In case of withdrawal, the Seller shall reimburse to the Customer the payment received as price or as deposit, with no delay and nevertheless within 30 days from the date in which the Seller has become aware of the withdrawal, in accordance with the procedure of cancelation of the sum charged to the Customer, which varies depending on the chosen method of payment.
Return policy
  • In case of return of products, the Customer: shall fill the form which is included in the package of the delivered products or which is downloadable from here, specifying the reasons of such return (e.g. withdrawal, replacement of items…); shall insert such form in the package with the products to be returned and send a copy by mail at support@belaflorwear.com to receive priority assistance.
  • The return of the products by the Customer shall be made within 14 days from the date of delivery of the same products, at Customer’s duties and costs.
  • The products returned by the Customer shall be intact, in their original packages and conditions, together with all their accessories and documents included at the moment of the delivery. Failing to meet said requirements will determine for the Customer the loss of the right to return the products and the right of withdrawal.
  • The Customer shall be fully liable for any risk connected with the shipment and return of the products; the Seller shall not be liable in case of lost, damages or delay in the delivery of the returned products.
  • Upon receipt of the products, the Seller has the right to verify them and, if they meet the above mentioned requirements, it shall reimburse the Customer of the price paid for the products, if any, using the cancellation procedure which varies depending on the chosen payment method. If the products do not meet the requirements, the Seller shall contact the Customer.
  • The Seller has the right to claim any damage or non-conformity to the products delivered to the Customer.
  • These return policy shall be followed by the Customer also for replacing the products, which shall be noticed to the Seller within the same term provided for the exercise of the right of withdrawal.

Download Return Form

Support and warranty
  • The Seller shall be liable for defects of the products in respect of the sale agreement, in accordance with the Italia law (D. Lgs n. 206, September 6th 2005 – Consumer Code, articles 128 and following).
  • The warranty provided by previous article allows the Customer to exercise the rights provided by article 130 c. 2 of the Consumer Code, including the one to claim from the Seller, with no additional cost, the repairing or the replacement of the defective product, at Customer’s choice, unless the requested remedy is impossible or excessively onerous comparing to the other.
  • If the Seller accepts said request of the Customer, the Seller shall communicate to the Customer the methods of shipment or return of the item as well as the term provided for the shipment or the replacement of the defective item.
  • The Customer loses such rights unless a notice of the defects has been given to the Seller within two months from the date of discovering of the defects, by mean of registered letter sent to the Seller’s address. In any case, the Customer loses such conformity warranty if the defect occurs after 2 years from the delivery of the products.
Law and Justice

Any further notice or claim shall be sent to the Seller by e-mail at the address support@belaflorwear.com or, alternatively, by registered letter to the address of its offices in Parma, via Nicolodi 6 – 43126 (Italia).

Notices and claims

The sale agreement between the Seller and the Customer and the relevant Terms and Conditions are governed by the Italian law, including the Consumer Code (D. Lgs n. 206/2005), with particular reference to the rules concerning the distance agreements and the D. Lgs 70/2003; for all related disputes, the exclusive jurisdiction shall be submitted to the judge which is competent for the place of domicile or residence of the consumer, if located in the Italian territory. In case the Customer does not belong to the category of consumers, as defined by the Consumer Code, all the disputes related to the agreement shall be submitted to the exclusive jurisdiction of the Court of Milan.

Privacy

The personal data, as provided by the Customer during the purchase order procedure, shall be stored and used by the Seller in accordance with its Privacy Policy that can be consulted and downloaded from the Website.